Personal Data Protection klwin

Introduction

This Privacy Policy ("Policy") is published by klwin ("we", "our platform") to explain our practices in handling the personal information of users of the klwin.org website and all related services provided by us.

By registering an account, using our services or continuing to browse the klwin website, you agree that your personal information will be processed in accordance with the terms stated in this Policy. If you do not agree with any part of this policy, please stop using klwin services and contact our support team to close your account.

This Policy is designed to meet the data privacy legal requirements applicable to klwin's operations, including the international licensing requirements held by this platform. We operate under an international licence and comply with globally recognised data protection standards.

Information We Collect

klwin collects personal information in several circumstances, including during new account registration, during payment transactions, when you contact customer service, and through normal use of our website.

Information you provide directly:

• Full name as per identity card (MyKad) or passport
• Date of birth for age verification purposes (21+)
• A valid email address and mobile phone number
• Username and password chosen by you
• Payment method details such as e-wallet account number, DuitNow details or crypto wallet address
• Identity verification documents requested during the KYC (Know Your Customer) process

Information collected automatically:

• IP address and geolocation data at country or region level
• Type and version of the web browser used
• Device information including operating system and screen resolution
• Session data including pages visited, time spent and actions taken
• Technical cookie data required for website operation

All information collected is for legitimate and specific purposes. klwin does not request information beyond what is needed for operations and applicable regulatory compliance.

Purpose of Data Use

The personal information we collect is used only for the purposes stated below and will not be used for any other purpose without your consent or without a sound legal basis.

• Verifying your identity during registration and for ongoing KYC requirements
• Processing deposits and withdrawals via your chosen payment method — including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay and crypto assets USDT, BTC and ETH
• Managing your member account and providing access to slot games, live casino, and sports and esports betting
• Detecting and preventing fraud, money laundering, account abuse and other illegal activities
• Complying with reporting and record-keeping requirements under our international licence
• Sending account-related communications such as transaction confirmations, security notices and policy updates
• Providing effective customer support via live chat 24/7 in Bahasa Melayu and English
• Improving our services based on usage patterns analysed in aggregate and without identifying individuals

Information Sharing

klwin respects the privacy of our members and is committed to not sharing your personal information except in the limited and transparent circumstances described below.

Approved service providers:

We work with selected third-party service providers to support our operations — including payment processors, identity verification service providers, and technical infrastructure. All such providers are bound by strict confidentiality agreements and are given access only to the minimum data required for their tasks.

Legal requirements and authorities:

klwin will disclose personal information if required by a valid court order, a request from law enforcement authorities, or legal obligations applicable to our licence holder. We will endeavour to notify the relevant member before disclosing, unless prohibited from doing so by law.

• klwin does not sell personal data to any party for marketing purposes
• klwin does not share gambling profiles with competing gambling platforms
• klwin does not disclose your payment information to any party other than the relevant payment processor

Cookies and Tracking Technologies

The klwin.org website uses cookies and similar tracking technologies to ensure the basic functions of the website operate correctly, to recognise your login session and to analyse website performance in aggregate.

Types of cookies used:

• Session cookies: Required to maintain your login session and store temporary preferences while browsing the website. These cookies are deleted when you close your browser.
• Preference cookies: Store language settings and display preferences to improve your experience on future visits.
• Analytic cookies: Help us understand how members use our website overall, without identifying any individual specifically.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the klwin website.

Data Security

klwin implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or loss.

• Data encryption in transit using TLS 1.2 or higher for all communications between your browser and klwin's servers
• Password storage using strong one-way hashing — we do not store passwords in plain text
• Strict internal access controls with a least privilege principle for staff
• Continuous security monitoring for suspicious login attempts and abnormal account activity
• Regular data backups to ensure service continuity

While we take these measures seriously, no security system can be guaranteed to be perfect. We encourage members to also play a part in keeping their account secure by choosing a strong password, not sharing login credentials, and contacting us immediately if they suspect any suspicious activity.

Your Rights

As a data subject, you have certain rights regarding your personal information held by klwin. We are committed to facilitating the exercise of these rights in a practical and timely manner.

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right to correction: If any of your personal information is inaccurate or outdated, you can update it through your account settings or by contacting our support team.
• Right to erasure: You may request the deletion of your personal data, subject to applicable legal retention obligations and licensing requirements.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while other requests are being handled.
• Right to object: You may object to the processing of your data for specific purposes such as direct marketing communications.
• Right to data portability: Where applicable, you may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the klwin customer service team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe and inform you of the outcome.

International Data Transfers

Due to the nature of global online platform operations, your personal data may be processed or stored outside Malaysia by our infrastructure or service providers. In such cases, klwin ensures that these data transfers are carried out with appropriate safeguards.

We only work with partners who comply with recognised international data protection standards and who agree to protect your personal information to a standard no less than that set out in this Policy.

Minor Accounts and Age Restrictions

klwin services are restricted to individuals aged 21 and above only, in accordance with applicable gambling laws. klwin does not knowingly collect personal information from individuals below the stipulated age.

During the registration and KYC verification process, we carry out thorough age checks. If we find that an account has been registered by or on behalf of an individual under 21, the account will be suspended immediately, all balances returned, and the relevant personal data deleted in line with applicable legal obligations.

Parents and guardians concerned about the possibility of minors accessing online gambling platforms are encouraged to use parental control software and to contact us for more information on additional protective measures.

Changes to This Privacy Policy

klwin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, evolving legal requirements, or improvements in how we protect your personal data.

Any material changes to this Policy will be communicated to members via an in-account notice or to their registered email address at least seven (7) calendar days before the changes take effect. The "last updated" date at the top of this document will always reflect the current version.

Continued use of klwin services after the effective date of such changes will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before they take effect by contacting our support team.

Contact Us About Privacy

If you have any questions, concerns, or complaints about how klwin handles your personal data, our customer service team is ready to assist you.

• 24/7 live chat via klwin.org — real-time responses in Bahasa Melayu and English
• Customer service email: [email protected]

We are committed to taking all privacy-related enquiries seriously and responding within a reasonable timeframe. Our team is trained to assist you in Bahasa Melayu and English to ensure every concern is addressed thoroughly.